IT support is provided by whoever responds to your IT query. It could be Dave in accounts, who knows a bit about computers, and has become the ‘go-to’ person. But typically, it is either your in-house IT department or an outsourced IT company.
It is unlikely that Dave from accounts has the skill set to adequately support a modern-day, digital business. Today, every business relies heavily on IT. IT is complex, and incorporates many disciplines, from networking to cybersecurity. The various IT disciplines cannot be mastered by one person, let alone an individual that has a full-time position in a different role.
It’s also unlikely that a small or medium-sized organisation has the resources to employ an IT expert or team. Or, to have the time or skillset, internally, to resolve complex IT issues, typically faced by a small business today.
For a monthly fee, organisations get instant access to a team of IT experts.
Outsourcing to an IT company is like having your own IT department, with access to highly skilled IT managers and security consultants, but at a fraction of the cost of hiring an internal IT expert or team.
And this is without any of the employer responsibilities.