James Cash

In-house vs Outsourced business IT support; pros & cons

Deciding between in-house or outsourced IT support can seem a daunting task. One thing is certain, IT outages are costly. IT downtime costs UK businesses between £4,000 - £200,000 per hour, so it is important to weigh up your options to avoid IT outages and operational inefficiencies.

There are many factors to consider and it’s important to pick the right solution for your business. We have been in the business of outsourced IT support for 20 years and have spoken to thousands of companies weighing up their options. Both in-house and outsourced IT can hold its advantage over the other.

Accessing remote and onsite IT support services

When faced with an IT issue, how do you inform your IT support that you need help? What is...

Cybercrime tips and facts for West Midlands businesses

Last week, DI Hinesh Mehta from the West Midlands Cyber Resilience Centre and I  presented the...

IT support help desk response time

How long will it take to solve our IT support issue? This is one of the most common questions we...

What's not included in IT support?

IT companies offer a variety of IT services. These can be split into two main areas: IT support...

Statement on Kaseya hack affecting small businesses worldwide

You may have seen in the news over the weekend, Kaseya had a massive ransomware attack which has...

The 5 best IT support firms in Birmingham

Every day, Superfast-IT works with businesses in Birmingham and the surrounding areas, providing...

Is your IT support company genuinely proactive?

If you have ever been in the position of looking for a new IT support company, you will know...

Cloud vs on-premise: Differences, pros and cons

The pandemic has been catalyst to many businesses switching to the cloud. Adoption of cloud...