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Business IT support costs calculator

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Whether you are new to outsourced IT support, looking to switch suppliers or just curious, budgeting and pricing is an important factor in IT, particularly when you are a small business.

The IT industry is coy with pricing. But there's a good reason why you may not be able to find a definitive answer. The cost of IT is dependant upon a number of variables, and these can increase and decrease the cost of IT. The cost of IT for a small business will depend upon the level of service your business needs. However, in this guide we will enable you to see what options the IT sector offers:

IT support cost for a small business in the UK
IT support package options and average industry prices
Factors affecting the cost of IT support
IT contracts and payments
IT support cost calculator
Best value IT support
Cost of IT support in Birmingham


How much does IT support cost for a small business in the UK?

IT support cost for a small business in the UK can vary, but you can expect to pay between £30-50 per user, per month for a managed IT, subscription type service. The cheapest option is ad hoc where you pay by the hour which on average costs between £90-100 per hour in the UK.

How much will our IT support cost?

 


IT support package options and average industry prices

The IT support industry offers a number of IT support packages. IT companies do not always clearly advertise what IT support option/s they provide. The term 'IT support' is often used to describe all of the packages outlined below. It is worthwhile clarifying what IT support packages an IT company offer as most will specialise in a few packages. The table below has a * next to the services that we offer, to provide you with an idea of where an IT support company may specialise.

 

IT support package

Average cost in UK

SUPPORT BY THE HOUR

£90-£100 per hour

SUPPORT BUNDLES

£80-85 per hour

FIXED RATE, CONTRACT

£20 per user, per month

FULLY MANAGED SERVICE*

£30-50 per month, per user

PROJECT WORK*

Cost based upon the project

 

SUPPORT BY THE HOUR: £90-£100/hour

Ad hoc and pay-as-you-go. Call on a support IT business as and when you need them, paying for their time at an hourly rate.

SUPPORT BUNDLES: £80-85/hour

Purchase a bundle of hours for a discounted rate - use as and when they are needed, then purchase your next bundle when your hours are up.

FIXED RATE, CONTRACT: £20/month, per user

Pay monthly, per user for unlimited IT support. We say unlimited, but costing around £20/month per user, the suppliers are limited to the service they can provide. Often described as 'reactive' and with slow response times, you can expect to be waiting some time for your ticket to be resolved and there are likely to be hidden costs, for example, for call outs.

FULLY MANAGED SERVICE: £30-50 per month, per user

This is the package we offer because we want to deliver a fast response rate and take pride in delivering a high level of customer service.

PROJECT WORK: Cost based upon the project

Every now and then, you may have a big technology project. This could include replacing your server or moving to the cloud. We also assist clients with their digitalisation strategy and implementation. This type of project will not be covered in a managed service agreement. They will be quoted as projects, as they don't happen often and often require senior IT technicians due to their technical nature.

 

Factors affecting the cost of IT support

The cost of IT support in a managed service agreement will depend upon a number of factor they include:

  • Number of users
  • Number of work stations
  • Number of servers
  • The complexity of your IT infrastructure and applications
  • Your security requirements
  • Level of support
  • Where you are located

Number of users

How many IT users do you have in your business? This includes remote workers. Anybody who has an account for your systems is counted as a user, even if they share a device.

Number of work stations

How many workstations are in your business? To you, this will be the number of computers, rather than the number of employees.

Number of servers

How many servers are in your business? Are they onsite or cloud based?

The complexity of your IT infrastructure and applications

IT infrastructure is composed of:

Hardware

Servers, personal computers, routers, switches, and other equipment.

Software

Applications used by the business, such as Microsoft 365, web servers, content management systems or Sage.

Networks

the way computers communicate; their digital interconnections for the purpose of sharing resources.

IT infrastructure can be traditional (physically based in your office), cloud, or hyperconverged (managed using a single interface).

Your security requirements

Each business will have different security risks depending upon their individual vulnerabilities. You may only need a basic level, but this will depend upon what your business does, the data you store and your industry. For example, IP theft would be a great threat in the engineering and manufacturing sectors, whereas accountants and recruitment businesses hold huge amounts of data; financial and personal.

Level of support

Whether you need support 8am - 5pm, on weekdays or 24/7.

Location

The cost can differ depending upon the physical location of your business. Businesses based in central London will pay the most expensive rates in the UK, as you can imagine, with prices often doubling compared with businesses based outside of the south-east.

 

IT contracts and payments

Rolling contact or fixed-term contract?

If you have a fully managed service or fixed rate contract, then you will fall in either two payment options;  rolling contract or fixed-term contract. The difference being that a rolling contract only requires one month's notice to leave the supplier. Fixed-term contracts typically last between 12-36 months - whatever your agreement states.

IT companies typically offer either:

  • only fixed-term, or
  • rolling contact and fixed-term.

For example, Superfast IT offer both rolling contracts and fixed-term contracts. Monthly rolling contracts enable flexibility to leave an IT supplier at short notice and you are not tied into to a long-term commitment with that supplier.

If that doesn’t suit your business, then a fixed-term contract lasts between one to three years. They create stability and ensure costs remain fixed for that period of time.


How to calculate IT support costs

IT support calculator

We use an IT support calculator to work out how much IT support may cost your business. We have created a pricing webpage to provide you with an idea of IT support package costs. If you're looking at cybersecurity costs specifically, we have created a cybersecurity cost guide

Book some time with our experts to talk about pricing and to get a quote.

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best value outsourced IT support

The best value IT depends on how much outsourced IT your business needs. A micro-sized business is likely to only need ad hoc IT services, with the pay-as-you-go option.

But as a business grows and the team size increases, more complex and resilient IT is needed. Many business business owners and leaders get to a point where they spend too much of their time addressing IT niggles or IT becomes too complex. This is where managed IT services or a monthly IT subscription service will offer the best value.

Costs are predictable and you gain unlimited access to IT support and experts. For example, in March 2020, all of our clients were able to quickly move to remote working as apart of their ongoing subscription cost, at no extra cost.

If you are weighing up outsourced IT vs in-house, visit our guide to understand the pros and cons.

 

Cost of IT support in Birmingham

Read our blog, IT support in Birmingham to find out about the cost of IT in the West Midlands and Birmingham vs hiring an in-house IT specialist.

Visit our pricing page to understand how much IT support may cost your business. You can also find out more about the various IT packages we offer.

 

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