Learning Centre

Go-to IT support and cyber security resources for small, medium and start-up businesses in Birmingham, the Black Country and West Midlands

Apprentice IT Support TECHNICIAN Required

We're seeking a service-oriented Apprentice IT Support Technician to join our team, which provides IT support to more than 80 companies around the West Midlands.

Job Description

The role is an entry-level position towards becoming a fully-fledged IT Support Technician. We will provide full training, both in-house under the tutelage of our team and using our external training partners.

You will learn how to:

  • Understand hardware and software systems, networks, and cloud technologies.
  • Troubleshoot issues with hardware and software.
  • Perform regular maintenance activities.
  • Install and configure new workstations.
  • Set up and administer user accounts and manage secure access.
  • Train users on how to properly use and maintain equipment.
  • Understand and apply cybersecurity requirements.
  • Identify and respond to cybersecurity incidents.

Job Benefits

  • Competitive salary
  • Increasing annual leave with length of service
  • A day off on your birthday
  • Flexible, hybrid working
  • Modern air-conditioned offices with free parking
  • Weekly company-paid breakfasts/lunches
  • Laptop
  • Mobile phone allowance
  • Mileage allowance
  • Health insurance
  • Pension
  • Training and career planning
  • Two-weeks additional paid leave for Armed Forces Reservists and Cadet Forces Adult Volunteers

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