If you didn’t know already, Superfast IT is an ethical business. We strive to be ethical in the way we do business, how we treat our team, suppliers and clients, while minimising our impact to the environment.
But as they say, the proof is in the pudding. This is why we have become Good Business Charter accredited. The accreditation publicly acknowledges organisations who exhibit and evidence against ten criterion that underpin responsible business behaviour.
What are the Good Business Charter's 10 commitments?
The ten commitments include meeting the real living wage, fair hours and contracts, employee wellbeing, employee representation, diversity and inclusion, environmental responsibility, paying fair tax, commitment to customers, ethical sourcing, and prompt payment.
We do not have any employee on zero or minimal hours contracts.
We actively support and encourage employee well-being, treating sickness in a fair and respectful manner. We promote access to impartial support through our private health scheme and have a trained mental health first aider. We also have daily check-ins, desk exercises, mindful activities and reminders using the Welbot app.
We have weekly, anonymous ‘check-in’ polls, where team members can make suggestions and raise issues directly with senior management. Most importantly, we act upon the feedback.
Diversity and inclusion
We encourage diversity at key stages of recruitment, selection and retention of employees and have robust measures to prevent harassment or victimisation in the workplace.
We are developing good environmental and net zero practices, including recycling and having a paperless office. We look to minimise our impact to the environment and commit to continuously improve.
Pay fair tax
We are committed to paying taxes where applicable and only use tax allowances for the purpose intended. We are transparent in our relationship with HMRC.
Commitment to customers
We are committed to addressing and learning from customer feedback. After every project and each time we help a customer, we offer the opportunity to provide feedback with our smiley face feedback. We can then address niggles and prevent ongoing issues at the earliest opportunity.
We also commit to ethical sourcing. We choose local suppliers where possible and businesses that demonstrate similar ethical business practices.
We have an excellent credit rating score and are committed to paying suppliers promptly.
“Superfast IT is delighted to have been accredited with the Good Business Charter. Our core business practises revolve around being ethical and the award demonstrates to our team, suppliers, customers and prospect clients that we are completely committed to responsible business practises and continuous improvement.
“The ten pillars of commitment closely align with our business’ values; being fair, ethical, inclusive and environmentally responsible. The scheme has also helped us to consider ways in which our business will build upon these foundations, particularly with our long-term aim to be carbon zero.
“It was an easy decision to take part in the Good Business Charter – we fully support the initiative and will be recommending the accreditation to our network. The GBC demonstrates how passionately we care about our people and our communities.”
About the Good Business Charter
The Good Business Charter is an initiative of the Good Business Foundation, a charity registered in England and Wales. The CBI (Confederation of British Industry) and the TUC (Trades Union Congress) both have trustee representation on the board of the Good Business Foundation to ensure that the voices of business and employees are heard.
In January 2021, the Federation of Small Businesses and the Good Business Foundation collaborated on a streamlined version of the Good Business Charter that was promoted for organisations with up to 50 employees and led to increasing number of organisations joining the scheme, making it the largest accreditation scheme in the UK, measuring responsible business behaviour.
Foundation’s efforts are focusing on attracting members from all sectors as well as developing a place-based model to see it promoted at city, town, or regional level. The ten components seek to improve accountably amongst the entire business community.