There are many advantages to outsourcing IT support. A managed IT service may not be something you have considered, but there are many benefits to IT support. We surveyed our clients to provide you with a true idea of the advantages.
You may not have considered IT support as an option. Consider outsourcing IT support if:
|
Without IT support, if something breaks, you have to take time away from your business to fix the issue. Repairs take time, especially if you are not an IT expert. With IT support, access to an expert is only a call away. Most problems are fixed within a short amount of time, meaning you can get straight back to work.
We have a tiered service desk to ensure that the common issues are quickly corrected. Under 10% of support requests get escalated to the next tier, meaning the majority of issues are resolved on first contact.
As our name suggests, we have also built a reputation to provide a super-fast response. We understand the importance of getting an issue quickly resolved. That's what our clients have come to expect, as our Google reviews suggest:
"Superfast IT is our IT saviour. Any issues I have encountered with my PC, laptop etc, a quick call to them and one of the team are always quick to respond and resolve. When I had to start working from home at the start of Covid-19 lockdown, I had so many tech issues and I was calling them at least 2 to 3 times a day requiring assistance, but they just called back sorted it and had a natter. They are such a friendly team and I cannot recommend them enough."
Time is money and a small investment in IT managed services is money well spent for most small businesses. The cost of outsourced IT support and cybersecurity outweighs the benefit of reduced downtime, ultimately saving your business a significant amount of money.
One of our customers said:
“When our servers went down, Mark was sat with a computer in our office all day to keep our business going. That’s what we need. Downtime would have cost us thousands and thousands”
It can be difficult to know what equipment to buy. The numberous specs and price ranges available can make it very difficult to know the best solution. IT support companies often get discounts with suppliers, which, depending upon your IT support, can turn into savings for the end-user.
We charge on a per-user basis, meaning if people leave, your cost will reduce. Our great working relationships with suppliers mean we also benefit from discounts. We pass these savings onto our clients.
“All I want is to switch my computer on and it works in a morning”. A basic but fundamental reason to have IT support. Many IT problems are resolved many of them will never occur if your IT support is proactive, as one of our clients explained:
“Being ahead of us and preventing failure rather than waiting for things to go wrong is important to us.”
We conduct 24/7 remote monitoring checks to alert us of irregularities before they become an issue. We also offer regular technology assessments:
“James has worked hard to make the business proactive. Alongside the regular updates, the quarterly meetings help our business to look forward - what does our business need over the next few years to remain competitive? Being aware of developments are important.”
This leads to our next advantage...
|
To succeed, businesses need to continually evolve. We have seen business models transformed during 2020 because of the coronavirus pandemic. It has been an unexpected catalyst for digitalisation. A good IT support managed service provider would have advised the technology you need to survive and thrive during COVID-19.
Technology doesn't stop. Improving the way your business uses and integrates technology to your product, service, marketing, sales and customer experience is a continual process. It may involve moving to the cloud, using new software, improving your telecommunications, implementing automation or even swopping to a new CRM.
As one of our clients explained: “It's important to us to keep up-to-date with the latest developments and utilise the latest IT to assist with both the compliance and planning aspects of our services”.
We hold quarterly meetings with our clients to understand their business needs and to explain new technology that would benefit their business. We know our client's IT infrastructure inside out. When you combine this with our proactive approach in learning and keeping ahead of new technology, it means we can provide sound advice on the latest relevant advancements.
We also have the expertise to be able to easily implement the new technology and provide a realistic idea of what they should expect before, during and after implementation.
Business leaders spin many plates. Having IT support can be one less thing to think or worry about. An IT support company will get to know your IT infrastructure and conduct regular checks. They will also have clear documentation of your systems and networks. Support is only ever a call away meaning you don’t have to put time, energy and effort into resolving daily IT issues if something goes wrong.
As one of our clients put it:
"I want the quiet life, no problems and for the business to keep running.”
We know how annoying those constant update reminders are. If you don’t have the latest updates, you leave yourself open to cyber threats. IT support companies can take care of updates for you and even schedule them to take place outside of your working hours.
Updates are a part of our proactive fixes that we carry out to fix issues before they come to your attention. We keep up to date with Microsoft and other vender best practise, following their recommendations. We get regular alerts when updates are available; we will then converse with you to find out what time’s most convenient for you.
If you are considering changing IT providers or unsure about what your business needs, feel free to get in touch. We can answer any question, no matter how big or small.
|